FAQ

ABOUT CAPITAL PETSITTERS

Q: How long have you been in business?
A: Capital Petsitters, LLC has been in business since 1993.

Q: Is Capital Petsitters, LLC licensed, bonded, and insured?
A: Yes. We are fully licensed, bonded and insured. Proof of insurance and bonding is available on request. Simply give us a call!

Q: Who are your petsitters?
A: We have approximately 60 petsitters working with us – and that number is increasing all the time! We carefully screen all potential petsitters, and they come from a variety of backgrounds. All of our petsitters have one thing in common – they are all true pet lovers! We are always happy to share additional information about our petsitters or arrange a meeting with a petsitter at your request.


WHY USE A PROFESSIONAL PETSITTER

Q: Why would I want to use a petsitter? Isn’t boarding just as good for my pets?

A: Many animals, especially cats and other elderly or medicated animals, are more comfortable in their own homes where familiar sights and sounds reassure them in their owner’s absence. Hiring a petsitter also eliminates the possibility of your pet catching any of the contagious diseases that can be easily spread in boarding facilities.


GETTING STARTED WITH CAPITAL PETSITTERS

Q: I’ve never used a petsitter before – what do I do first?

A: Give us a call! Calling our office gives you a chance to ask questions, learn about our policies and procedures, and build a rapport with our office staff. We, in turn, are able to gather the important information we need to find the perfect petsitter for your animal(s).

Q: Will someone come meet me and my pet before I begin using your service?

A: Definitely! All of our clients need to have an initial consultation before we can provide service. The consultation gives you and your pets a chance to meet the sitter who will be caring for your pets, and it’s our opportunity to gather the very detailed information we need to care for your pets and home appropriately. The typical consultation takes 30 – 45 minutes and there is an $18 charge for this service.

Q: What do I need to have for the petsitter at the consultation?

A: When you call our office to schedule your initial visits we’ll review everything you will need for the initial consultation with your assigned sitter. At most consultations we collect two sets of working keys, complete contact information for two people we can contact in case of an emergency, and full payment for your first set of scheduled visits as well as the consultation fee.


WHAT HAPPENS DURING A PETSITTER VISIT

Q: What will the petsitter do when they visit my house?

A: Our routine visits are about 30 minutes long. That time is spent primarily playing with, walking, or exercising your pet. We will also feed, freshen water, administer any medications, and take care of elimination clean-up. Our primary focus is pet care, but if time allows we will pick up your mail and newspapers, water centrally located plants, and alternate lights and curtains if needed.

Q: Do you bring your own supplies (pet food, cat litter, treats, etc.)?

A: No! Because all pets have different needs, you must provide enough supplies to last for your entire trip. This should include extra food, bottled water (if necessary), cat litter, treats, and waste retrieval baggies. Should you run out, our sitters are certainly able to do some shopping for you but there is an additional charge for that service.

Q: How do I know a petsitter has visited my house?

A: Our petsitters leave notes after EVERY visit to your home describing what they did and how your pet received them. These notes often contain wonderful insights into your pet’s behavior, so we encourage you to read them carefully! Or if you prefer, we also offer the option of having the sitter send you a personal email or text message that may include pictures with the details of each visit.

Q: Can you administer medications to my pet?

A: Absolutely. We have many sitters experienced in giving pills, insulin injections, and subcutaneous fluids. Be sure to tell the office about any medication needs when you call to schedule your visits.

Q: Will you let my dog exercise off-lead?

A: Unless we are instructed to play with your dog in a fenced-in back yard or take the dog to an officially sanctioned dog park, our petsitters are not allowed to let dogs off-lead as per local ordinances. In special cases a doggy play-group can be arranged in a safe area. Please call us for more information!

Q: Can you also water my plants, pick up my mail, take out the garbage, and organize my closets?

A: We’re happy to do all but the last one! Our basic visit prices include mail and package retrieval, watering indoor plants in a central location, and taking your outdoor trash to the curb on the designated pick-up day. We’ll pass on organizing the closets!


CONTINUING TO USE CAPITAL PETSITTERS

Q: Will you always send the same petsitter to my home?

A: Our goal is to keep the same petsitters with the same pets! We understand that petsitters form bonds with clients and their pets, and we always try to send the same sitter to your home. However, vacations, job changes, and full schedules do not always allow this. If we need to send a new sitter to your home, we will advise you of the situation in advance and offer to arrange a meeting with the new sitter if you feel it is necessary.

Q: How do I get my keys back after I return home?

A: About 95% of our clients choose to leave their keys with us so that we are prepared for future visits and any last-minute trips that may come up. If you request service frequently, your primary sitter may keep one set of your keys with him/her so they are ready to go when you call! The second set of keys and “occasional” client keys (i.e., clients who use our services only a couple of times per year) are kept in locked cabinets in our office. If you decide at any time that you would like your keys returned to you, we can mail, FedEx, or drop off your keys for a charge. Alternatively, you can pick up your keys at our office by pre-arranged appointment.

Q: What do I do if I need pet care on an emergency basis?

A: Our office hours are 9AM – 4PM Monday – Friday. We monitor our messages regularly after hours and on weekends, and will return urgent messages as soon as they are received. We are usually able to accommodate last minute requests, (requests for service within 48 hours) although holiday seasons will book up early. Please call us as soon as you have made travel plans so we can get your visits scheduled!